Procure Smart case study
From face-to-face to fast and secure: Why Procure Smart went digital
Nestled in the North East of England, Procure Smart is a company on a mission to make utility cost management simpler and smarter for UK businesses. Their flagship product, Switch Savvi, helps companies cut down on their energy and utility expenses with a streamlined, hassle-free switching process. As an organisation focused on innovation and efficiency, Procure Smart has happily embraced digital solutions to keep up with the demands of today’s business landscape.
Document signing challenges pre-Signable
Historically, signing contracts meant face-to-face meetings, verbal agreements, and lots of paper documents. While this approach worked for a time, it soon became clear that it was slow and lacked the security and compliance needed in today’s world. Customers weren’t always interested in taking calls or a print-and-sign method, which created friction in the process. The company fully embraced Signable in all areas to stay competitive and create the intermediary of the future.
“It was a MUST to go digital and move with the times.”
Why Signable was the perfect fit
The team had experience with Signable in previous roles, so when Procure Smart was established, they knew the platform would provide the compliance and ease of use they needed. Having already experienced its benefits, they confidently chose Signable to handle their new company’s digital signing needs from day one.
How Procure Smart uses Signable
For Procure Smart, Signable is more than just a tool – it’s at the heart of their document management. Integrating Signable with the Switch Savvi platform via the API means that customers are able to see their documents and renewal contracts all in one place.
The main documents they handle through Signable include:
- Letters of authority: Granting Procure Smart permission to act on behalf of clients.
- Direct debit information forms: Ensuring smooth, secure payment setups.
- Contracts and renewal agreements: Formalising and renewing customer relationships efficiently.
“Without Signable, Switch Savvi couldn’t run! Security is our top priority and ensuring that we are using up-to-date technical solutions like Signable is crucial.”
Results that matter: Efficiency, security and customer satisfaction
By adopting Signable from the start, Procure Smart has removed manual processes and embraced a faster, more secure way to manage documents. Not only has this digital shift made compliance and security easier, but it’s also aligned Procure Smart with the expectations of modern customers who prefer online, self-service options.
Here’s what IT Manager, Josh, had to say about using Signable:
“Signable saves us time by automating the documents we send to our customers. It’s the most cost-effective solution on the market for our needs, and the simple user experience increases productivity as it allows us to easily self-serve!”
Flexibility and ongoing improvements
One thing that sets Signable apart for ProcureSmart is its openness to customer feedback. Over the years, Signable has implemented several features requested by the team, showing a genuine commitment to improvement and customer focus.
Looking ahead with Signable
With Signable, Procure Smart is able to stay ahead of the game in the way they handle contracts. Signable’s intuitive design, affordability, and seamless API, help Procure Smart focus on their vision to exceed customer expectations of speed, transparency and results. As they move forward with the full-scale launch of their platform, they’re confident that Signable will continue to support them every step of the way.