Smart Pension Case Study
Who are Smart Pension?
Smart Pension is a UK-based company that provides technology-driven pension solutions. Founded to help streamline the complexities of pension management, Smart Pension offers an automatic enrolment platform for businesses to set up and manage workplace pensions as mandated by UK law.
Their problem…
The UK pension industry has gone through a number of changes over the past few years. The biggest being the introduction of ‘auto enrolment’. Completed in its final phase by 2018, this pivotal government initiative compels all UK businesses to automatically enrol their staff into a workplace pension scheme. This ensures that employees will save more for their retirement and take the strain of an ageing population off of the state pension.
The introduction of auto enrolment for pensions significantly increased the volume of document processing required by Smart Pension. To manage this efficiently, they needed to adopt a digital solution that could streamline these extensive administrative tasks.
Our solution…
Using Signable, Smart Pension has significantly reduced costs by eliminating the need to mail physical copies of the contracts. All documents are now digitally available in the Signable platform for customers to sign electronically, saving on postage and recorded delivery fees required to ensure contract delivery.
Signable allows Smart Pension to move customers through the process as quickly as possible, saving a significant amount of time.
Customers can sign conveniently in their own home without requiring access to a printer or scanner.
Efficient onboarding is crucial for enhancing customer satisfaction at Smart Pension. By seamlessly transitioning visitors from their first interaction on the website to becoming signed-up members, they ensure that their marketing spend directly contributes to a satisfying user experience. Signable plays a pivotal role in achieving this streamlined process, minimising hurdles and facilitating a quick, satisfying start for customers.
Improving operational efficiency
Signable has significantly enhanced the efficiency of Smart Pension’s admine operations. The platform instantly provides a record of each signed document, allowing for quick and easy retrieval.
Additionally, the need to maintain physical copies of contracts is eliminated, freeing up substantial office space.
Smart Pension leverages the Signable API to automate further aspects of their process. The integration of our API into their system has been seamless and instrumental in refining their signup flow, making it more efficient and user-friendly.
“We also loved the Signable API, as we can tie it in to our own system very easily. If we ever need to go into the Signable back office, it is very easy to navigate as the interface is very intuitive sensibly laid out.”